Shipping policy

Order Processing Time

• Orders are processed within 1-2 business days after receiving payment.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days

Please note that delivery times are estimates and may vary depending on your location and shipping carrier delays.

Shipping Rates

• Standard Shipping: $10 flat rate
• Expedited Shipping: $14 flat rate
• Overnight Shipping: $25 flat rate
• Free standard shipping on orders over $75.

International Shipping

• We currently ship to the following countries: [USA, Canada, Mexico]
• International shipping rates are calculated at checkout based on the destination and package weight.
• Delivery times for international orders may vary between 7-21 business days.
• Customers are responsible for any customs duties or taxes applicable in their country.

Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number.
• You can track your order using the link provided in the email.

Shipping Issues

• If your package is lost or damaged during transit, please contact us at [officialcandleco@gmail.com] within 7 days of the expected delivery date.
• We will work with the shipping carrier to resolve the issue as quickly as possible.

Returns and Exchanges

• For information on returns and exchanges, please refer to our Return Policy.

Contact Us

• If you have any questions or concerns about our shipping policy, please contact us at:
  • Email: [officialcandleco@gmail.com]
    
  • Address: [275 Palms Street SW, Grand Rapids, MI 49548]

Thank you for shopping with Official Candle Company!